In the 'Advanced Boot Options' menu use the arrow keys to select 'Safe Mode' or 'Safe Mode with Networking' and press ENTER. Next the 'Advanced Boot Options' menu will appear.Ĥ. The computer will then display hardware information and run a memory test.ģ. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.Ģ. (If you have one set.) When you are finished troubleshooting, you can exit 'Safe Mode' restarting your computer.ġ. Now sign in to the computer with your account name and password. This option is mostly only used by IT professionals.) (In 'Safe Mode' with 'Command Prompt' starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. Press the 'F6' key to Enable 'Safe Mode' with Command Prompt. ( Once 'Safe Mode' with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)Ĭ. Press the 'F5' key to Enable 'Safe Mode' with Networking.

(The computer will then start in 'Safe Mode' with a minimal set of drivers and services.)ī. Press the 'F4' key to Enable 'Safe Mode'. How to enter 'Safe Mode' when booting the computer.Īs your computer restarts, press F8 (possibly a few times) to enter 'Safe Mode'Ī. However, if it still does this even in 'Safe Mode', then you should have the laptop looked at. Something on the computer is causing the problem and you will need to locate and remove it. Should you still have the problem, then try starting the computer in 'Safe Mode' and see if those options work in there. It happens.Īlso, you might want to check for updates to your drivers, including the Synaptics driver (if your device uses one). Check all the settings and make sure nothing is set to turn off.The Mouse Properties window will open.

I am going to assume when you say both mouse and touchpad you mean an external mouse was connected and you still got the same problem.

Why is my ihome mouse not working